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Homeowner endorsement

Added: Nov 21, 2019
Category: Property Management

We are very privileged to work with homeowners domiciled in various countries, with Canada, Brazil, Venezula and England being just a few examples. We were delighted when one of our Brazilian homeowners offered to give us a reference in Spanish which we are delighted to share below together with translation to English. 

Spanish

Adquiri a minha casa em 2016, e desde então a minha administradora é Florida Leisure Vacation Homes. Eu comecei com eles porque já administravam a casa para o anterior proprietário, e com o seu trabalho e serviço certamente conquistaram minha confiança e fidelidade nestes 3 anos e meio que se passaram. 
Eles cuidam para mim de todo o pagamento de contas, limpeza da casa, reparos quando for preciso, e administração do calendário de reservas, tanto as que eu consigo como as que chegam a través deles. Eu destacaria especialmente a atenção deles para a manutenção preventiva e para melhorias que mantêm o valor da propriedade e que ela continue sendo atrativa para potenciais hóspedes. Minha família e eu ficamos na casa apenas uns 20 dias por ano, então eu valorizo muito que me recomendem pintar a porta de entrada, trocar a terra do jardim da entrada, limpar os dutos do ar condicionado, etc. Esses são apenas alguns exemplos reais.
Além disso, sempre que tive qualquer urgência, eles foram ágeis na resposta. Por exemplo, tive um problema de vazamento em 2017 e eles cuidaram de todo o contato com a seguradora, trazer um empreiteiro para fazer os reparos emergenciais, e verificar que a casa ficava de novo pronta.
A comunicação com eles, seja por email ou telefone, é bem rápida. Eles trabalham de forma honesta, e no time tem pessoas como a gerente Kathy com uma vasta experiência no ramo de administração de propriedades. Sempre que precisei não apenas da ação dela, mas de conselho sobre manutenção da casa, ela foi muito solícita.



English

I acquired my home in 2016, and since then my administrator is Florida Leisure Vacation Homes. I started with them because they already ran the house for the previous owner, and with their work and service they certainly gained my trust and loyalty in these 3 and a half years that passed. 
They take care of me for all the payment of bills, house cleaning, repairs when necessary, and administration of the booking calendar, both that I can and those that arrive through them. I would especially highlight their attention to preventive maintenance and improvements that maintain the value of the property and that it remains attractive to potential guests. My family and I stayed in the house only about 20 days a year, so I value a lot that recommend me painting the entrance door, changing the land from the entrance garden, cleaning the air conditioning ducts, etc. These are just a few real examples.
Besides, whenever I had any urgency, they were agile in the answer. For example, I had a leak problem in 2017 and they took care of all contact with the insurance company, brought a contractor to make emergency repairs, and verify that the house was ready again.
Communication with them, either by email or phone, is very fast. They work honestly, and on the team there are people like manager Kathy with extensive experience in the field of property management. Whenever I needed not only her action, but advice on house maintenance, she was very helpful.



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